Frequently asked questions

Every product is made to order, then shipped: posters are delivered within 2 days; photo books, prints and wall art within 4 to 6 working days. The exact time frame is shown in the app before you confirm your order.

The list of available delivery countries is shown in the app at checkout. At launch, delivery is planned for mainland France, then progressively Belgium, Germany and Switzerland.

Delivery costs depend on the product and destination country. They are displayed in the app before payment, in the order summary — nothing is added afterwards.

Yes. Order tracking is available directly in the app, from production to delivery.

Yes. The app shows a faithful preview of every page before you order, and a sharpness check warns you if a photo might look pixelated in print. What you approve is what you receive.

Photo books are printed on thick paper (200 gsm option, matte finish), prints on Fuji Crystal Archive Supreme 150 gsm silver-halide paper, posters on 190/200 gsm paper with optional matte lamination, and wall art comes in aluminium, 3 mm acrylic, canvas on a wooden frame and repositionable adhesive tiles.

24 pages are included in the base price. You can add pages at €0.70 per extra page.

No. Tikipik products are made to your specifications and clearly personalised: under Article L221-28 3° of the French Consumer Code (implementing EU Directive 2011/83), the 14-day right of withdrawal does not apply. In return, you can cancel as long as printing has not started, and any manufacturing defect is reprinted or refunded.

Yes, as long as production has not started: cancellation takes one tap in the app. Once printing has begun, the order can no longer be changed or cancelled.

Contact us by email with photos of the defect. A non-conforming or damaged product is reprinted or refunded, free of charge. You also benefit from the French statutory warranty of conformity (Articles L217-3 et seq. of the Consumer Code, 2 years) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).

Write to us first: a real person replies by email and almost every situation is resolved that way. Failing an amicable solution, you may refer the matter free of charge to the consumer mediator we are registered with (contact details in the Terms of Sale), in accordance with Articles L612-1 et seq. of the French Consumer Code.

Your photos are used only to produce your order: they are securely transmitted to our print laboratory, which does not keep them beyond the technically necessary period. They are never used for advertising nor shared with third parties for other purposes.

Yes, directly from the app (Settings → Delete my account). Deletion takes effect after a 30-day grace period during which you can change your mind. You can also exercise your GDPR rights (access, rectification, erasure, portability) by email.

No. This showcase site sets no cookies. Traffic is measured with Plausible, a cookieless tool that collects no personal data — which is why no consent banner is shown.